Shipping policy

Last Updated: 2 September 2026

At ARTIQ, every artwork is carefully prepared and securely packaged before it leaves us.

We currently ship across India through logistics partners managed through Shiprocket, allowing us to provide reliable delivery and shipment tracking across serviceable locations.

ARTIQ is operated by FLOANCE DESIGN.

1. Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays will be processed from the next business day.

During launches, special collections, promotional periods or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay in processing your order, we will make reasonable efforts to keep you informed.

2. Delivery Timelines

Once your order has been dispatched, the estimated delivery time is:

Location	Estimated Delivery
Metro & major cities	5–7 business days
Other serviceable locations	7–10 business days
Remote / extended service areas	10–12 business days

These are estimated delivery timelines and not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, courier serviceability, weather conditions, public holidays, transportation disruptions and other circumstances beyond our reasonable control.

3. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

ARTIQ may occasionally offer free shipping or other delivery promotions. The applicable terms of such offers will be displayed at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the contact details provided at checkout, where available.

You can use the tracking information to follow your order during transit.

Please note that tracking information may take some time to become active after the shipment has been handed over to the delivery partner.

5. Delivery Address

Please ensure that your name, complete delivery address, PIN code and phone number are accurate when placing your order.

ARTIQ cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at contact.artiq@floancedesign.com. We will make reasonable efforts to assist, but changes may not be possible once an order has been dispatched.

6. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If delivery is unsuccessful because the recipient is unavailable, the address is incorrect, the shipment is refused, or other circumstances prevent delivery, the shipment may be returned to ARTIQ.

If you request re-delivery after a shipment has been returned due to circumstances attributable to the customer, additional shipping charges may apply.

7. Damaged Packages & Artwork

Every ARTIQ artwork is carefully inspected and packaged before dispatch.

If your package appears visibly damaged when delivered, please photograph the package before opening it, wherever reasonably possible.

If the artwork itself has been damaged during transit, please contact us at contact.artiq@floancedesign.com within 48 hours of delivery.

Please provide:

Your order number
Photographs of the outer packaging
Photographs of the damaged artwork
Photograph of the shipping label
A brief description of the damage

This information helps us investigate the issue with our logistics partner and determine the appropriate resolution.

For eligible cases, ARTIQ may provide a replacement, refund or another appropriate resolution in accordance with our Refund & Cancellation Policy.

8. Delayed Shipments

Occasionally, shipments may take longer than the estimated delivery period due to circumstances including:

Weather conditions
Public holidays
High shipment volumes
Transportation disruptions
Courier operational issues
Incorrect or incomplete address information
Government restrictions
Natural events
Other circumstances beyond our reasonable control

If your shipment appears significantly delayed, please contact us with your order number. We will coordinate with our logistics partner and assist with tracking the shipment.

9. Lost Shipments

If a shipment is confirmed as lost during transit, ARTIQ will coordinate with the relevant logistics partner to investigate the shipment and provide an appropriate resolution in accordance with applicable law and our policies.