Refund policy

Last Updated: 2 September 2026

At ARTIQ, we want you to be happy with your artwork and your experience with us.

If you need to cancel an order or request a return or refund, the following policy applies.

ARTIQ is operated by FLOANCE DESIGN.

1. Order Cancellation

Orders can be cancelled within 24 hours of placing the order.

To request a cancellation, please contact us at contact.artiq@floancedesign.com with your order number and cancellation request.

If the cancellation request is received within the 24-hour cancellation period and the order has not already been processed or dispatched, we will cancel the order and initiate a refund.

Once an order has been dispatched, it cannot be cancelled under this section. In such cases, the order may be eligible for a return in accordance with the return conditions below.

2. Returns

We accept eligible return requests made within 7 days of the purchase date.

To be eligible for a return, the product must:

Be unused and in its original condition
Be returned in its original packaging, wherever applicable
Not have been damaged, altered or modified after delivery
Include all accessories or components supplied with the product
Be accompanied by the original order details

To initiate a return, contact contact.artiq@floancedesign.com within 7 days of purchase with your order number and reason for the return.

Returns must be approved by ARTIQ before the product is shipped back to us.

3. Damaged or Defective Products

If your artwork arrives damaged or has a manufacturing/production defect, please contact us within 48 hours of delivery.

Please provide:

Order number
Photographs of the outer packaging
Photographs of the product
Photograph of the shipping label
A brief description of the issue

We may request additional photographs or information to assess the issue.

If the product is confirmed to have been damaged during transit or contains a qualifying defect, ARTIQ may provide a replacement, repair, refund or another appropriate resolution.

Where the issue is attributable to ARTIQ or the delivery process, we will cover the applicable return/replacement shipping costs.

4. Incorrect or Missing Products

If you receive the wrong product or an item is missing from your order, please contact us within 48 hours of delivery at contact.artiq@floancedesign.com

Please include your order number and photographs of the package and products received.

Once the issue is verified, we will arrange an appropriate resolution at no additional cost where the error is attributable to ARTIQ.

5. Change of Mind

If you simply change your mind about your purchase, you may request a return within 7 days of purchase, provided the product meets the return conditions outlined in this policy.

Products that have been used, damaged, altered, framed or otherwise modified after delivery may not be eligible for return.

6. Return Shipping

For returns due to a change of mind or personal preference, the customer may be responsible for the cost of returning the product to ARTIQ.

Where a return is required because the product was damaged, defective, incorrect or otherwise the result of an error attributable to ARTIQ, ARTIQ will cover the applicable return shipping costs.

Return shipping instructions will be provided after your return request has been reviewed and approved.

7. Refunds

Once the returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the applicable refund will be initiated to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment service provider.

Refunds will generally cover the eligible amount paid for the returned product.

Original shipping charges, if any, may be non-refundable for returns due to a change of mind or personal preference.

Where the return is due to a damaged, defective or incorrect product attributable to ARTIQ, applicable shipping charges will also be refunded or otherwise resolved appropriately.

8. Products Not Eligible for Return

A return or refund may be declined where:

The return request is made after the 7-day return period
The product has been used or damaged after delivery
The product has been altered or modified
The artwork has been framed or mounted by the customer
The product has been damaged due to improper handling or storage
The product is returned without prior approval
The product is returned without the required components or packaging, where applicable
The issue relates only to a minor variation in colour, texture or appearance resulting from screen settings, lighting, printing processes or material characteristics

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

9. Return Inspection

All returned products are subject to inspection upon receipt.

If the returned product does not meet the conditions outlined in this policy, ARTIQ may decline the return or refund.

We will communicate the outcome of the inspection to the customer.

10. Refunds for Cancelled Orders

For eligible cancellations made within the first 24 hours of purchase, the order will be cancelled and the applicable amount paid will be refunded to the original payment method.

If an order has already been processed or dispatched before the cancellation request is received, the cancellation may not be possible. The customer may instead follow the applicable return process.